SHIPPING

Orders are processed within 2–5 business days, excluding weekends and holidays. Shipping rates and delivery options are displayed at checkout. Free shipping on U.S. orders of $250 or more.

Once your order has shipped, you will receive a confirmation email with tracking information. Delivery times are estimates and may be affected by carrier or customs delays.

For international orders, any duties or taxes not collected at checkout are the customer’s responsibility.

For shipping questions, contact hello.nanaexe@gmail.com

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RETURN POLICY

Please request a return within 7 days of delivery by emailing hello.nanaexe@gmail.com with your order number. Return instructions will be provided after approval.

To qualify for a return, items must be:

- Unworn, unwashed, unaltered, and undamaged.
- Returned with original tags and packaging intact.
- Complete with all included accessories, straps, laces, and detachable components.
- Securely packaged for shipping.

Items marked Final Sale are not eligible for return. 

Customers are responsible for return shipping costs. We recommend using a tracked shipping service and keeping proof of postage.

EXCHANGES

We do not offer direct exchanges. Please return your eligible item and place a new order for your preferred size or style.

REFUNDS

Approved returns will be refunded to the original payment method after inspection. Original shipping fees are non-refundable. Please allow additional time for your bank to process the refund.

DAMAGED OR INCORRECT ITEMS

If your order arrives damaged or incorrect, contact hello.nanaexe@gmail.com
 with your order number and photographs so we can help resolve the issue.