Privacy policy

Last updated: October 15, 2026

NANA.exe operates this store and website. This Privacy Policy explains how we collect, use, and share personal information when you visit nanaexe.com, place an order, subscribe to our emails, or contact us.

Information We Collect

Depending on how you use our website, we collect:

Contact and order details: your name, email address, phone number, billing and shipping addresses, items ordered, payment status, and purchase or return history.
Payment information: information needed to process your payment through Shopify and our payment providers. These providers process payment credentials under their own privacy policies; the information available to us depends on the payment method.
Account and support information: information you provide when accessing an account or contacting us, including preferences and correspondence.
Device and browsing information: your IP address, browser, device identifiers, pages viewed, and interactions with our website, collected through cookies and similar technologies.

We receive information directly from you, automatically through the website, and from providers that support payments, shipping, analytics, and other store services.

How We Use Information

We use personal information to:

Process payments, fulfill orders, arrange delivery, and handle returns.
Send order confirmations, shipping updates, and other service messages.
Respond to questions and manage customer accounts.
Maintain, personalize, and improve our website and shopping experience.
Send marketing emails where permitted and, where applicable, with your consent.
Support advertising and measure its effectiveness, subject to applicable consent and opt-out choices.
Detect fraud, protect our services, keep business records, and comply with applicable legal obligations.

Where European or UK data protection law applies, our legal bases may include performing a contract, our legitimate interests in operating and protecting our business, complying with legal obligations, and consent where required. You may withdraw consent without affecting processing already carried out lawfully.

Sharing Information

We share information as needed with Shopify and service providers supporting payments, shipping, hosting, customer support, analytics, and marketing. We may also disclose information at your request, to comply with lawful requests, to protect rights and prevent fraud, or in connection with a business transfer.

Where advertising tools or Shopify features involve sharing information for targeted advertising, that processing is subject to your applicable privacy choices. Some jurisdictions may classify these activities as a “sale” or “sharing” of personal information, even without a monetary payment.

Shopify

Our store is hosted by Shopify, which processes personal information to provide and improve its services. Certain enabled Shopify features may also use information from interactions with our store, other merchants, and Shopify. Shopify is independently responsible for some of this processing and related privacy requests.

For details and available choices, see the Shopify Consumer Privacy Policy and Shopify Privacy Portal.

Cookies and Privacy Choices

We use cookies and similar technologies for website functionality and, depending on your choices and our settings, analytics, personalization, and advertising. Where available, use our cookie banner or privacy controls to manage optional cookies. Browser settings also allow you to restrict cookies, although some website features may not work correctly.

Visit Your Privacy Choices to exercise available choices about data sharing and targeted advertising. Where required by applicable law, we honor Global Privacy Control signals. Other browser “Do Not Track” signals are not treated as an opt-out request.

Your Rights

Depending on your location, you may have rights to access, correct, delete, or receive a copy of your information; restrict or object to certain processing; withdraw consent; or opt out of targeted advertising and certain data sales or sharing.

Contact us to submit a request. We may verify your identity and, where permitted, the authority of an agent acting for you. Rights are subject to applicable exceptions. We will respond within applicable legal time limits and will not discriminate against you for exercising your rights. Where applicable, you may appeal a decision by contacting us or complain to your local data protection authority.

You can unsubscribe from marketing emails using the link in any marketing email. Order and other necessary service messages may still be sent.

Retention and Security

We retain information for as long as reasonably necessary to provide services, maintain required records, resolve disputes, and meet legal obligations. Retention depends on the type of information and why it is used.

We use reasonable safeguards to protect personal information, but no system or transmission is completely secure.

International Processing

Shopify and other providers may process information outside your country. Where required, transfers from the EEA or UK rely on recognized safeguards, such as adequacy decisions or approved standard contractual clauses.

Children and External Links

Our store is not directed to children under 13, and we do not knowingly collect their personal information. A parent or guardian may contact us to request deletion. We do not knowingly sell or share personal information of individuals under 16.

External websites linked from our store have their own privacy practices, which we do not control.

Updates

We may update this policy as our practices or legal requirements change. The latest version will appear here with an updated date. We will provide additional notice where required.